Have you ever received a message on your computer that says your "session has expired"? This could mean two things -- a problem with cookies or a problem with a firewall. 

A "cookie" allows our Web site to send information to your computer while you are visiting our site. Cookies help us track how you navigate through the site. For example, we can learn the date and time of when people visit, which pages they view and how long they spend on our site. What we don't do is identify you personally, except to validate your access to your personal information. It's similar to a traffic report -- cookies help track trends and behaviors, but do not identify individuals.

If you don't have cookies enabled on your computer, you may not be able to use our site properly. Sometimes, your computer may not store cookies because of your browser -- Internet Explorer or Netscape. Choose which browser you have from the list below and we'll explain how to enable cookies. If we don't list your browser, you may need to update that on your computer before you can use our site as well.

If you enable cookies on your browser and you still have problems with our site, then you may have a firewall at your company or on your personal computer that prevents your computer from enabling cookies. (A firewall is a security measure.) If you have a firewall program such as Norton Internet Security, you will need to adjust your firewall to accept cookies. If your company has a firewall, please contact your company's technical team. 

Internet Explorer 5.5
Internet Explorer 6.0
Netscape 6.2 – Netscape 7.1

Internet Explorer 5.5

• Open your Internet Explorer browser.
• Click on the Tools button (very top gray bar).
• Click on Internet Options.
• Click on the Security tab.
• Click on the Custom Level button.
• Scroll down to the Cookies section.
• Click on the Enable circle for the following:
  • Allow cookies that are stored on your computer.
  • Allow pre-session cookies (not stored).
• Click the OK button in the Security Settings window.
• Click the Yes button in the pop-up window that will display asking if you want to change the settings.
• Click the OK button in the Internet Options window.

• Open your Internet Explorer browser.
• Click on the Tools button (very top gray bar).
• Click on Internet Options.
• Click on the Privacy tab.
• Click on the Advanced button.
• Make sure the following boxes are checked:
  • Override automatic cookie handling.
  • Accept for First Party Cookies.
  • Accept for Third Party Cookies.
• Click the OK button in the Advanced Privacy Settings window.
• Click the OK button in the Internet Options window.

• Open your Netscape browser.
• Click on Edit (very top gray bar).
• Click Preferences.
• Double-click Privacy and Security on the left.
• Click Cookies on the left.
• Make sure you've checked this in the main window:
  • Enable all cookies.
• Click the OK button in the Preferences window.

If you try these steps and still have technical difficulties with our Web site, please send us an e-mail.