24-hour Nurse Advisor

Illnesses and accidents don’t always occur during office hours. 24-hour Nurse Advisor provides members the security of knowing that they always have immediate access to health care professionals. When it comes to answering health care questions, BlueCross BlueShield of South Carolina is well connected. We’re pleased to offer the 24-hour Nurse Advisor, the support your accounts' employees need day or night.

This service will provide members with a sense of comfort in knowing that when they need immediate medical advice, they can call a registered nurse to ask their questions.

24-hour Nurse Advisor helps your accounts' employees avoid needless worry and out-of-pocket expenses. In many cases, the nurses can direct them to appropriate care, avoiding costly emergency room visits. By using this resource, employees may spend less time in the doctor’s office. Also, it may save your accounts money on health care costs.

Members and their dependents can call our toll-free number, 888-521-2583, for health care advice and an audio library 24 hours a day, seven days a week.

BlueCross members can call the 24-hour Nurse Advisor when they’re sick, hurt or simply need medical advice. Whether they are at work, at home or on vacation, our nurses are ready to take the call.

During the call, nurses will:

  • Assess their symptoms.
  • Determine the appropriate level of care needed.
  • Suggest a self-care plan, if appropriate.
  • Direct the member to a physician, if necessary.

Members also have access to health information on our website. Through My Health Toolkit®, they’ll find a symptom advisor, a health library, weekly feature articles and a nutrition guide. They also have confidential email access to our nurses.

24-hour Nurse Advisor is one more way BlueCross brings outstanding benefits and services to your accounts and their employees.

For more information, please contact your BlueCross marketing representative today!