BlueCross BlueShield of South Carolina

Medicare Advantage Dental Directory Update

May 18, 2011

Our 2011 network of Medicare Advantage dental providers is changing effective August 1, 2011. A new Dental Provider Directory will replace the one dated January 1, 2011 to December 31, 2011, and will provide members with more dental providers for their dental care.

If a member is currently receiving care from a dentist in the old directory, we will continue to process claims as in-network until the member is able to transition to a provider in the new directory. For assistance with this transition, please instruct members to contact Avesis at 1-877-225-7460; TTY/TDD users may call 1-800-735-8583. On behalf of BlueCross, Avesis will provide transition assistance. Avesis is an independent company. Its hours of operation are Monday through Friday 7 a.m. to 8 p.m. Eastern Standard Time.

Members are not required to use an in-network dental provider and may get benefits for covered services from an out-of-network dental provider. However, if the member has not previously received care from the out-of-network provider, these claims will be processed at the out-of-network benefit level. The directory has more information on filing out-of-network claims.

We will begin mailing member letters and a new Dental Provider Directory on May 20, 2011. This new directory will be available online for downloading and ordering at that time.

To get the most up-to-date information about Medicare Blue Saver and Medicare Blue Plus dental care providers, visit our websites:

• Medicare Blue Saver:www.scbluesmedadvantage.com/mbs11
• Medicare Blue Plus: www.scbluesmedadvantage.com/mbplus11

Please destroy any old Dental Provider Directories dated January 1, 2011 that you may have in stock no later than June 30, 2011.

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