BlueCross and BlueShield of South Carolina will respond to any valid subpoena that a South Carolina court issues. If you are requesting records from us as a third party to an out-of-state action, however, you will need to complete a HIPAA-compliant Authorization form. Or, you can contact:

Clerk of Court for Richland County

P.O. Box 192

Columbia, SC 29202

Phone: 803-576-1950

Once you complete the HIPAA-compliant Authorization form, please mail it to:

Custodian of Records

BlueCross BlueShield of South Carolina

Mail Code AA-270

I-20 at Alpine Road

Columbia, SC 29219-0001

Please note: We do not have copies of original bills (HCFAs) that providers submit if the individual resides and/or receives treatment in states other than South Carolina. In these cases, we will provide electronic data processing summaries of this information.

Documents

Documents we keep in the normal course of business include:

• Claims (copies of HCFAs or electronic data processing summaries). These documents generally provide line item information, diagnosis codes and provider information.
• Explanation of Benefits (EOBs). These documents generally provide information about the benefits we paid for a claim.

We usually do not have copies of medical records. You should request these directly from the provider.

Fees

• We will prepare an invoice for copies at $.50/page. Generally, each claim is one to four pages. EOBs are usually two pages.
• We can not determine in advance the number of pages of documentation necessary.
• We expect prompt payment of our invoice upon receipt.