We are happy to report that BlueCard® service for providers continues to improve. Feedback from the 2006 BlueCard Provider Surveys indicates that providers noticed improvements in claims accuracy, timeliness and resolution of out-of-area claims.
We hope you experienced this improved service for out-of-area members. Please know we will continue working hard to bring you additional improvements, including:
- Improved claims processing accuracy and timeliness.
- Problem claims resolution.
- Electronic eligibility and claims status response expansion.
- Provider service enhancement.
- Provider education tools and resources development.
We are creating a task force that will assist you with problem claims resolution. We will also be offering training sessions tailored solely to BlueCard education.
As we continue to evaluate our performance and assess your satisfaction with the BlueCard Program, we are conducting two waves of surveys in 2007. Wave I began in early March and continued through mid-April. Wave II began in early August and will continue through mid-September. If your office is contacted, we encourage you to participate as your feedback is important to us.
Our research vendor will ask to speak to office staff with the most knowledge of BlueCard claims filing and/or billing. Please let your appropriate staff know our vendor will be contacting them.
If you need information about the BlueCard Program or have suggestions for improvement:
As always, we appreciate your feedback.