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Use STATchat for Out-of-State Eligibility!
If you can't find the information you need on My Insurance Manager when checking eligibility for members of other Blue plans, STATchat lets you call the patient's plan, right over your Internet connection.
To use STATchat, you will need either a headset or a microphone and standalone speakers connected to your computer.
Instructions
- Use My Insurance Manager to check eligibility for a patient who has coverage from another Blue plan.
- If you have further questions after seeing the response to your inquiry, click Ask Provider Services. You will see a page with a box that looks like this:
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- Click Connect to call the patient’s Blue plan, right over your Internet connection. When you use STATchat for the first time, there is a brief software installation process before you connect to the BlueCard Eligibility line.
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