STATchatSM is a fast, free and simple way to talk with a provider services representative after you've searched online for the answer to a claims status or eligibility question.
To use STATchat, simply log in to My Insurance ManagerSM† on SouthCarolinaBlues.com. (Users logging in for the first time will need /098197D9C0BC6433852570760057C0B4/$FILE/stat_chat_sm3.gif)
to create a profile, which takes less than one minute to complete.) If you still have a question after viewing claims status or eligibility and benefits, just click the "Ask Provider Services" button at the bottom of the page. Click the "Connect" button at the top of the page, and you'll soon be speaking to a provider services representative online. In fact, you will receive priority service and be connected to the next available agent!
To ensure quick service for all customers, only one issue per call please.
What Do I Need To Get Started?
A headset with a microphone, or a speaker and microphone.
To get started now with STATchat, please visit My Insurance Manager.