Back Care

With the exception of the common cold, back pain is the most common ailment that physicians treat. In addition to medical expenses, back pain also accounts for a quarter of all workers’ compensation claims.1 BlueCross offers a back care program to help you learn about your low back pain, how it affects your life and how you can better manage your condition. 

What is Low Back Pain?

The back includes the spine — the bones, joints and discs — plus the muscles and ligaments that hold them together. If one or more of these become injured, it can cause pain in your lower back, legs and buttocks.

What is the Back Care Program?

The Back Care program is available to any member 18 years or older who has been identified as having a back condition through a medical claim. If you or a covered family member is eligible to participate in Back Care, you will automatically receive information in the mail that includes an invitation to take a simple survey.

Enroll online through your Personal Health Record or call 1-800-334-7287 today to participate in the program. Please note that not all members are eligible to participate. To access your Personal Health Record, log in to My Health Toolkit and click "Personal Health Record."

As an enrolled participant, you may receive*:

  • A welcome letter introducing the program and instructions to complete your online or telephonic survey
  • Informational materials, such as a guidebook, to help explain back pain and to introduce various back care techniques
  • Unlimited access to your personal health coach for support and advice
  • If you are identified as high risk, counseling calls from your personal health coach to provide a complete assessment of your back pain and to educate you on ways to care for and strengthen your back to prevent reinjury and to manage your pain

Back Care does not replace the medical care you receive from your doctor. Always check with your doctor before following any medical advice.

Please note: Not all members have access to this feature. Check your benefit booklet or contact the benefits coordinator in your company’s Human Resources department to see if you can take advantage of this program.

*Contents of the participant program materials are subject to change.

1. Landro, Laura. Ways to Treat Back Pain. Wall Street Journal. May 16, 2007