Health Management

Making the lifestyle changes necessary to manage a chronic condition can be difficult. Studies show that by improving your self-management skills and by following your doctor’s plan of care, you can help control your symptoms. Most importantly, you can delay or even prevent many of the complications of a chronic condition by taking care of yourself today.

Being a good self-manager starts with understanding your condition and your doctor’s plan of care. Health Management is designed to help members with diabetes, heart disease or chronic respiratory conditions.

As a participant in the Health Management program, you will receive personalized information and tools tailored to help you learn more about your condition and ways to improve your health. Family members covered by your health plan also may take advantage of this program.

The Program

We identify participants for the program from health care information we receive from medical, pharmacy and laboratory claims. If you are identified as someone who could benefit from the program, you are automatically enrolled.

If identified, you will receive a welcome letter that includes the name and contact information for your dedicated BlueCross health coach. Your health coach is a registered nurse who will help you learn more about your condition and ways to manage it. By phone or through our online Personal Health Record, your health coach will offer support to help you work with your physicians and develop a self-care plan to take charge of your illness. You can contact your health coach as often as you need to with questions or for advice.

The Personal Health Record is a safe and secure Internet-based health record available to you through our website. With the Personal Health Record, you can access your consolidated health information 24 hours a day, seven days a week. If you participate in the Health Management program, your health coach also can send you messages, tasks and additional information regarding your condition online. To access your record, log into My Health Toolkit® and click "Personal Health Record."

About Your Privacy

In compliance with federal law, your information will be kept strictly confidential. Your employer does not receive information from any surveys you complete. Enrolling will not affect your health benefits or your ability to get health benefits in the future.

No Cost to You

There are no charges or hidden fees. Participation in Health Management will not increase your premiums or copayments.

We hope you will take advantage of this valuable health program. Our goal is to help you live a healthier life — and this program will help achieve that goal.

Health Management does not replace the medical care you receive from your doctor. Always check with your doctor before following any medical advice.

Please note: Not all members have access to this feature. Check your benefit booklet or contact the benefits coordinator in your company’s Human Resources department to see if you can take advantage of this program.