Verifying Your Information

So you received a letter from the Federally Facilitated Marketplace (Marketplace) about an inconsistency in your health insurance application or Marketplace account. This means you’ll need to verify documentation for yourself and/or your dependents to continue to receive the Advanced Premium Tax Credit (APTC) or subsidy, and/or keep your health coverage. Here’s what you do:

  1. Gather the requested documents. The notice you received from the Marketplace lists the specific documents you will need to submit. Your online Marketplace account will also give you this information. You have access to the Marketplace’s full list of documents needed for different situations. You should, however, send only copies of the information needed for your situation.
  2. Log in to the Marketplace at and upload copies of your documents. Once you’ve logged in to your Marketplace account:
    • Click the link for the application you’ve already started. You can find the application beneath the heading, View My Current Applications.
    • Click Application Details on the left-hand side of the screen.
    • Click the large green button titled Verify.
    • Select the document type that you want to use, and then click Select File to Upload. Select the file you want from your computer.
    • Click the small green box titled Upload.
    • Confirm that a green check mark is next to your document. The check mark means you have successfully uploaded your document.

Having Trouble?

If you’re having trouble or if you’re unable to upload your documentation, you should:

  • Contact your insurance agent.
  • Visit a South Carolina BLUESM retail center.
  • Keep your original documents and mail a copy to:
    Health Insurance Marketplace
    Attn: Supporting Documentation
    465 Industrial Blvd.
    London, KY 40750

What Happens if I Don’t Submit Documents?

If the information requested by the Marketplace was about your citizenship or immigration status, you’ll lose your eligibility for health insurance coverage through the Marketplace. To keep your coverage, you must meet the deadline listed on the notice the Marketplace mailed to you. You have the option to continue your coverage outside the Marketplace, but you won’t be able to receive a subsidy or cost-sharing reduction.

If the information requested by the Marketplace was related to your income, the Marketplace will use information available through data sources to reassess your eligibility for financial assistance. This means you might lose some or your entire subsidy. In addition, if your tax credit or cost-sharing reductions are recalculated, you may owe money to the federal government when you file your taxes next year.

For more information about the documents the Marketplace needs from you, call the Marketplace toll-free at 800-318-2596 (TTY: 855-889-4325).