Individual and Family ACA Premiums Are Due Dec. 31 in Order to Use Benefits on Jan. 1

December 28, 2020

New members who purchased a health insurance plan with an effective date of Jan. 1, 2021, have until 11:59 p.m. Tuesday, Dec. 31, to submit payment for their first month’s premium in order to use their benefits on Jan. 1. This payment deadline applies to all individual and family Affordable Care Act (ACA) plans bought either on- or off-exchange. Click here to view the communication we are sending to new members this week. 

If enrollees fail to pay their premiums in time, their coverage may be terminated for 2021.

How to Verify Your Client’s Status

You can log in using the BASES tool to verify which of your clients have (or haven’t) paid their first month’s premium. In the BASES tool, you also have access to your client’s member ID number — this may be helpful for your clients who have not yet paid their first month’s premium. It is important that your clients pay their January premium no later than Dec. 31 in order to have coverage effective Jan. 1, 2021.

Accessing the BASES tool for the first time? Logging in is easy!

Click here for log in instructions.

Ways to Pay

We offer several convenient ways for members to make payments anytime, anywhere including: 

  • My Health Toolkit® 
  1. Members can pay their premium by logging into My Health Toolkit. If new members have not yet set up a My Health Toolkit account, they can easily register using the “Create An Account” link on Members can register for an account using their member ID number. If a member has not yet received an ID card, they can still register for an account using their Social Security Number and Date of Birth.
  2. Members can also download the free My Health Toolkit mobile app and make payments using their smartphone or tablet device.
  • Pay by Phone 

Call our automated payment system 24/7 at 855-404-6752 and select option 1.

  • In Person 

Members can pay in person at our corporate office located at 4101 Percival Road, Columbia, SC 29229. There is visitor parking near the entrance and a payment kiosk conveniently located in the lobby. Masks or face coverings are required when entering the building.


Please contact your marketing representative if you have questions or for more information.

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