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We are taking steps to ensure our members’ health care coverage needs are continuous and flexible in the event of a storm.

SCEMD (South Carolina Emergency Management Division) has a page dedicated to Hurricane Dorian updates to help you plan and prepare.

30-Day Emergency Prescription Refills


With the threat of Hurricane Dorian impacting the Southeast, we preparing to ensure that members’ access to their prescription medications remains uninterrupted. As a result, we are working with CVS Caremark, to implement emergency procedures to allow members to have their prescriptions filled should they be impacted by the impending storm. CVS Caremark is an independent company that provides pharmacy benefit management services for BlueCross.

All network pharmacies will be able to approve one-time emergency refills of a 30-day supply of medication for retail, mail and specialty prescriptions. For overrides for PA, Step, Qty limit edits (new or renewal), please call the Customer Service number on the back of your member ID card. Caremark Help Desks are available 24 hours a day, 7 days a week.

Additional Pharmacy Resources

Rx Open helps patients find nearby open pharmacies in areas impacted by disaster. CVS.com is up-to date on pharmacy status as well.

Virtual Visits Available 24/7 in All Impacted Areas

Starting Tuesday, Sept. 3 at noon, Blue CareOnDemand is offering access to general medical care at no cost to residents of the zones affected by Hurricane Dorian.  Blue CareOnDemand is offered by American Well (AmWell). American Well is an independent company that provides telehealth hosting and software services on behalf of BlueCross.

Here’s what members need to know:

If your doctor’s office is closed or you’re away from home, Blue CareOnDemand virtual visits are a great option for non-emergency health issues. Through a video chat, you can talk to a doctor about issues like cold and flu symptoms, allergies, sinus infections, migraines, rashes, urinary tract infections, pinkeye and more. The doctor can even call a prescription in to the pharmacy nearest you if appropriate. 

Go to www.BlueCareOnDemandSC.com to have a video visit at no cost. If you are using a mobile device, you will be instructed to download the mobile app. Log in or register for your Blue CareOnDemand account, then use the code "Dorian" to start your visit. 

For medical emergencies, please dial 911.

Digital ID Card


The My Health Toolkit® mobile app offers quick and easy access to your insurance information— including a digital version of your ID card that you can share by text or email. To download the app, search for “My Health Toolkit” in the App Store or Google Play.

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