Premium Payment Deadline Extended to Jan. 25 for New Individual and Family Affordable Care Act (ACA) Members

January 4, 2020

New members with an Individual and Family Affordable Care Act (ACA) plan with an effective date of Jan. 1, 2021, now have until 11:59 p.m. on Jan. 25, to pay their first month’s premium. Although the payment deadline is extended, members must pay before they can use their benefits.
The Jan. 25 extension DOES NOT apply to renewing ACA members. It only applies to new members with a Jan. 1, 2021, effective date.

Checking your client's effectuations

You can log in using the BASES tool to verify which of your clients have (or haven’t) paid their first month’s premium. 

Logging into the BASES tool for the first time?

Click here for log in instructions.

Convenient ways to pay

We offer several convenient ways for members to make payments anytime, anywhere including: 

My Health Toolkit® 

  1. Members can pay their premium by logging into My Health Toolkit. If new members have not yet set up a My Health Toolkit account, they can easily register using the “Create An Account” link on Members can register for an account using their member ID number. If a member has not yet received an ID card, they can still register for an account using their Social Security Number and Date of Birth.
  2. Members can also download the free My Health Toolkit mobile app and make payments using their smartphone or tablet device.

Pay by phone

Call our automated payment system 24/7 at 855-404-6752 and select option 1.

In person

Members can pay in person at our corporate office located at 4101 Percival Rd., Columbia, SC 29229. There is visitor parking near the entrance and a payment kiosk conveniently located in the lobby. Masks or face coverings are required when entering the building.

Please contact your marketing representative if you have questions or for more information.

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