Temporary Update to Agent Hotline Hours
February 25, 2022
The agent hotline will temporarily have updated hours beginning March 1, 2022. This will allow for added training to ensure agents continue receiving the best service available.
Hours of Operation
Hotline hours of operation will remain the same on Mondays and Fridays. The updated hours will be effective Tuesdays through Thursdays only, from March 1 – April 7.
Here is a list of the hotline hours for each day of the week beginning March 1:
- Monday: 8:30 a.m. – 5:30 p.m.
- Tuesday: 10 a.m. – 5:30 p.m.
- Wednesday: 10 a.m. – 5:30 p.m.
- Thursday: 10 a.m. – 5:30 p.m.
- Friday: 8:30 a.m. – 5:30 p.m.
As a reminder, the agent hotline number is
For urgent inquiries prior to 10 a.m. Tuesday – Thursday, you can:
- Contact your marketing representative.
- Email BlueSCinquiries@bcbssc.com.
Please contact your marketing representative for more information.