July 22, 2025

We are committed to maintaining the highest standards of data security and compliance. As part of this commitment, we’ve partnered with our technology providers to implement important security enhancements that will affect how you log in to BluesEnroll℠ and Blue e-Bill℠.

What's New? Multi-Factor Authentication Requirement
Users are now required to use multi-factor authentication (MFA) when signing in to BluesEnroll and Blue e-Bill.

If you haven’t yet encountered the MFA prompt, you will need to set up an MFA method when logging in.

Choose your Authentication Method
To set up your MFA method:

1. Log in to the platform using your existing credentials.
2. You will be prompted to select a multi-factor authentication method.
3. Choose one of the following options and follow the on-screen instructions to complete setup: 

• Authenticator App
• Phone (text or call)
• Email

If you’d like more information about the MFA setup process, select the “What’s multi-factor authentication?” link on the login screen.

Once you’re logged in, you can view or update your MFA method at any time by navigating to your account profile settings.

Need Help or Have Questions? 
We understand that some of these changes may already be visible in your workflow, and we appreciate your flexibility and attention as we complete the rollout.

If you need to reset your current password or are need help logging in for the first time, please contact Customer Service: 

• Call: 800-868-2500, ext. 41010
• Email: Group.Membership@bcbssc.com