Refund Process

In the event of an overpayment, we may contact you and request that you refund the overpayment amount to us or you may discover in your own accounting that an overpayment was made and may wish to voluntarily return it to us. 

Solicited Refunds

If you received an overpayment refund request letter from us, we ask that you please return funds to us within 30 days of the date of the letter. Please include a copy of the refund request letter for accurate and timely processing. You can send a check and a copy of the letter to us by mail to the following address:

BlueCross BlueShield of South Carolina
Attn.: Lockbox, AX-A31
I-20 E at Alpine Rd.
Columbia, SC 29219-0001

Please note that if we don’t receive the requested refund from you within 30 days, we’ll systematically offset the amount from future payments. This offset may be the preferred method for some providers to reconcile refunds.

Note: If you receive a solicited refund request from another Blue plan, the refund must be sent to that plan. We are unable to process refund requests from other plans.

Unsolicited Refunds

If you did not receive a letter from us but wish to refund an overpayment to us voluntarily, please complete and submit the Overpayment Refund Form along with your check.

We’ll review the information. We’ll process the refund if our records also reflect an overpayment was made. If your records indicate otherwise, we’ll return your check along with an explanation of our findings. 

Have questions about a potential overpayment? If you need further information about whether you may owe us a refund, please log into My Insurance ManagerSM and submit your question using the “Ask Provider Services” feature.

Note: If you receive payment from another Blue plan and feel it is incorrect, you must send the unsolicited refund to that plan. Like solicited refunds, we are unable to process refund requests from other plans.

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