Voice Response Unit

Do you need routine information about claims, eligibility or authorization status? You can call our Voice Response Unit (VRU) 24 hours a day, seven days a week.

The VRU is a fully automated tool that offers quick and easy information over the phone. Call to check:

  • Coverage and benefits
  • Effective dates
  • Group numbers
  • Claims status
  • Authorization information

Since the system is automated, you’ll get answers fast. You won’t need to speak with a representative. 

How to reach the VRU

  • For BlueCross BlueShield of South Carolina member information, call: 
  • For BlueCard® member information call 800-676-BLUE (2583).
  • For State Health Plan member information call 800-444-4311.
  • For Federal Employee Program member information call 888-930-2345.

See our VRU Guide for information you'll need and tips on navigating menu options.

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