VRU Help

The Provider Services Voice Response Unit (VRU) is intended to be a self-service tool that lets you find the information you need – when you need it – without waiting to talk to someone. This mission is accomplished most of the time, but not always. Here is a list of the most common reasons why providers call, plus additional helpful information.

Tired of waiting on hold?

The average wait time to speak to one of our provider services representatives was over nine minutes in a recent month. Using STATchatSM, our web-based phone call feature in My Insurance ManagerSM, the average wait time was just 25 seconds! Why wait on hold when you don't have to? It's an easy call to make!


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