Talk With Us Online Through STATchat

Need more information about claims status or eligibility? Or do you have questions regarding a pending precertification request? STATchat is a fast, free and simple way to talk with a provider services representative through the My Insurance Manager^SM online provider tool. 

STATchat is available after you’ve searched online for an answer to a claims status or if the information was not available in the voice response unit. To launch STATchat, you would:

• Select Ask Provider Services
• Select Talk to Provider Services Online
• Select Launch STATchat

STATchat System Requirements

To use STATchat, you must have:

• A current version of Adobe Flash Player
• A compatible web browser, such as Microsoft Internet Explorer 10 or EDGE^® or Google Chrome^®
• A headset (recommended) or standalone microphone and speakers connected to your computer

Consider these technical tips as well:

• If you’re experiencing audio problems, make sure your headset is plugged in and the volume is turned up. 
• Check your firewall settings. You should allow outgoing UDP to the public internet from the browser using STATchat. Allow return traffic in response. 
• If your router includes SIP Application Level Gateway (ALG) function or Stateful Packet Inspection (SPI), disable both of these functions for the *.twilio.com domain. 
• For each concurrent call, allow WebRTC: 8 kB/s. This doesn’t scale based on bandwidth. On browsers using Flash, fallback bandwidth requirement is 6 kB/s. 
• For lower-end computer hardware, we recommend USB headsets, rather than 3.5 mm jack headsets. These will allow you to bypass the native soundboard. For machines with a higher-end integrated soundboard, the 3.5 mm connection may be fine.

Port Requirements

Technical Assistance

We have a technical team ready to assist with your STATchat conversion. Call 855-229-5720 for help. We look forward to hearing you loud and clear!